Returns & Refunds

 Can I return my item for exchange?

It is our practice and store procedure to check all items before shipping out to our customers to ensure that all items are in order and in good condition.

All items sold are strictly not refundable, returnable nor exchangeable.

In the event that wrong goods are received, you can contact our customer support info@rompofficialstore.com within fourteen (14) working days of receiving your items and you shall comply with the following conditions:

(a) You shall provide your order number, your name and address, details of the product and attach therein clear photo(s) showing the product delivered to you together with the packaging;
(b) Whether you are requesting for a refund or a replacement; and
(c) Your justification and explanation for your request.

We will reply to you within seven (7) working days from the receipt of your email to inform you whether your request is approved and we shall not be held liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.